You have the right to return or change the products you have purchased and ask us to replace them (by credited to your account with an amount equal to the value of the products you returned) or refund (by depositing into your bank account).
We believe that an online store must offer to its customers the possibility of changing, so that it makes not differncies from a physical store. You therefore have the right to withdraw and change or return the product within 8 calendar days of the day you received it.
In the event of a withdrawal, click-tshirt.gr is required to return the full amount received from the consumer (by credited to your account an amount equal to the value of the returned products or by bank deposit to an account that you indicate) , Within 8 calendar days of the proven physical presence of the product on its premises and provided that the conditions described below are complied with.
In any case, the returned products must be in the state of Received by the customer, complete and without damage.
As far as refunds are concerned, the products should be returned along with all accompanying documents (eg Proof of Retail and so on).
The payment of the return charged to the sender, and in the event of a change, you will be charged for shipping to our company.
You can use any courier company to return the products.
We recommend, for financial reasons, return with ELTA Home Delivery.
The cost of ELTA House Delivery is € 2.50.
The products should be delivered to our offices.
We do not receive postal changes.
If you use ELTA (Home Delivery) for your return or change, you will need to emphasize that the shipment should be delivered to the offices of the company: Iris 3, Heraklion, Crete, P.C. 71409.
In summary, the return and replacement of a product is possible under the following conditions:
1. Contact us at: 2815 005282 or email us at [email protected],
2. Information on the return is made within 8 calendar days of the date you received it,
3. The product has not been used,
4. The product must be packaged and accompanied by all its labels (which must not be removed or tampered with in any way);
5. The product must be accompanied by all necessary documents proving the transaction (this is the case in case of a refund and when you have returned your entire order - in the event of a change or return of part of the order, you will normally keep your receipt).
As soon as we receive a return product and as long as it meets the above requirements, we credit your account to the click-tshirt.gr online store amount equal to the value of the products you returned and which you can use whenever you Wish for your next purchase from our online store.
If you wish to refund the amount in cash, then you must notify us by email (from the email entered in the order) to [email protected], providing us with your bank account number (IBAN), so To make the deposit amount to him.
If the product you returned did not meet the above requirements, one of our Customer Service Representatives will contact you to resolve the issue immediately.
It is very important that you inform us, by email or phone, about changing or returning products, and in this email or phone call to indicate to us the way you want the change to take place. By doing so, you are guaranteed the date of your return, and we keep a record of our transactions with you !!
If you wish to make a change, the amount you will be credited to your account at click-tshirt.gr, you can use it on your next order whenever you like. There is no time limit for using your credit.
Reward Points are credited to your account at the click-tshirt.gr online shop upon receipt and payment of your order.
Reward Points can not be transferred / transferred to another person or account.
In cases of cancellation of orders, the corresponding Reward Points are not refunded.
In case of a change, the value of the points is counted (in euros) in the credit made in your account.
The Reward / Discount Ratio in Euro (€) is as follows: 100 points = 1 €