What does this mean?
While we understand that every trip is different, it’s important to riders that you are providing a high level of friendly service on every trip. Making sure the rider is comfortable and happy is the number one way to increase your ratings.
How can I improve?
The highest rated partners are always in a good mindset when they go online so they can provide that 5-star service you're capable of!
- Dress professionally - Remember, first impressions count!
- Ensure your vehicle is clean and has fuel before going online
- Get to the rider as quickly as possible (and communicate clearly with the rider if you will be missing your ETA)
- Greet riders with a friendly smile
- Open car doors where possible
- Always go the shortest route (navigate using a GPS)
- Offer riders their choice of radio station
- Ask riders if the temperature inside the vehicle is comfortable
What’s next?
To refresh your knowledge on Uber’s best practices, check out these top tips: https://drive.uber.com/joburg/how-to-be-a-5-star-driver/. If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.
Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve. |
