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1. Need for an IT alert or change notification is identified.
• This may occur after a pattern is recognized following several reported incidents. For Texas A&M IT, a parent incident record is created.
• Planned maintenance needs to be communicated to the university community.
2. The outage form is submitted by an outage user or outage admin.
• Outage user: Open an outage from an incident (or problem) by right-clicking the grey header bar and selecting Create Outage.
1. After submitting, user is returned to the incident (or problem) and a banner message appears with the following text, "Outage [Number] has been created successfully for [Task number]".
2. An email notification is sent to outage admins that a draft outage was submitted.
• Outage admin: Open an outage from an incident or navigate to Outages (Business Services > Outages) and click New.
1. After creating a new outage from the Outages module (without a Task number), a banner message with the following text, "Outage [Number] has been created successfully".
• ITIL user or roleless IT administrator: Email [email protected] and it will automatically be assigned to the OC. Outage admin can submit the outage form on behalf of individuals without the outage user or outage admin role.

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