Please keep in mind all of our partner-drivers will receive the occasional negative comment, Look at this as a chance to improve and become that much better.

Multiple passengers let us know that your vehicle had a bad scent or was dirty during a recent trip. Through our experience, we have seen that smell is one of our most passionate complaints. In order for all riders to have an enjoyable experience, you and your vehicle should smell fresh at all times.

How can I improve?

The best way to avoid this complaint is to not smoke, eat food or drink in your vehicle, and maintain good personal hygiene.

• Ensure your vehicle is clean before going online
• Take a shower before going online
• Use anti-perspirant deodorant
• Do not smoke in your vehicle
• Open windows between trips to air out your vehicle

To refresh your knowledge on Uber’s best practices, check out these top tips: https://drive.uber.com/joburg/how-to-be-a-5-star-driver/. If we continue to receive negative feedback from riders that impacts your rating, your account will be reviewed and may be deactivated.


Note: we expect some negative feedback over time for all our partners as this is the nature of the business! If you believe you received this complaint unfairly, please don’t worry, we’ll only take action if we see a pattern of undesirable behavior. Again, the purpose of this message is to provide you constructive feedback to help you improve.